Stylecraft Builders is passionate about our customers’ satisfaction. That’s why the core of our business is based upon the Golden Rule. In an effort to measure our performance in customer relations, for the past three years we have used GuildQuality, an Atlanta-based, third-party customer satisfaction software surveying company, to send surveys to our customers to see how we are doing. Since 2005, GuildQuality, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.

We are so thrilled and honored to announce that for the second year in a row, Stylecraft Builders has been awarded the Guildmaster Award for demonstrating exceptional customer service! In determining which businesses received the 2018 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded. In order to be recognized for the award, the home builder must achieve a 90% or higher in this metric. We’re happy to tell you that Stylecraft Builders attained a recommendation rate of 93% from their customers surveyed by GuildQuality.

We want to say thank you to every person who has filled out a survey for helping to make us a better company. We couldn’t have received this accomplishment without you and our amazing employees who are also passionate about customer satisfaction.

Speaking of employees, this accomplishment would not be possible without their hard work and dedication to customer service. Following the announcement of this award, our CEO Doug French told our team, “I just wanted to say a big thank you to everyone for working so hard to make our customers happy. It is a team effort to pull off what we do. Thank you for consistently working hard and putting in the time and effort it takes to make a customer happy.”

In recognizing the tremendous efforts made by our team, we’d like to share a video of our recent Annual Meeting with you all. Once a year the entire Stylecraft family gets together to celebrate and recognize all of our hard word and achievements. Let us know if you spot your favorite Stylecrafter in the video!